How Much Does Shipping Cost?
US shipping is $4.95.
*International shipping is calculated at checkout based on the package size and weight.
Some shipping carriers charge additional fees for collecting duties upon delivery for international orders. The customer is responsible for paying any import costs to the shipping carrier, such as VAT, duties, and clearing fees, upon delivery.
How long will it for my order to be shipped?
For apparel and mugs, production can take up to 5 business days (Monday-Friday) and may take longer during the holiday season.
All other items will be shipped from our facility within 1-2 business days.
During the holiday season, it may take longer for apparel and mugs to be shipped. Apparel and mugs ordered after December 4th are not guaranteed to arrive before Christmas.
How do I track my order?
As soon as your order ships, we’ll send you an email with the shipping and tracking information. Using the tracking number(s) provided, you can track your order by visiting the carrier’s website. If you still have questions, feel free to contact us.
What happens if my order gets lost?
All items purchased from GermanShepherdfamily.com are made pursuant to a shipment contract, meaning that the risk of loss and title for such items pass to you upon our delivery to the carrier.